FAQ & RESOURCES

Your original medical records are securely stored with MedRecords, a non-profit organization. To request a copy or transfer your records to a new physician, visit www.medrecords.ca or call 604-800-7079.

After three years of service, CanScreen has made the difficult decision to begin winding down. The service was created as a physician-led response to an important gap in care for patients without a regular primary care provider, and over that time it showed that a virtual, centralized model could improve access to cancer screening and follow-up. As the service evolved, it became clear that long-term continuation would require broader coordination, shared responsibility, and system-level support beyond what an interim physician-led service could provide. While that next phase did not come together in a way that allowed CanScreen to continue, we are proud of what was achieved and grateful to the patients, partners, and providers who supported this work.

No. As of April 1, 2026, CanScreen is no longer accepting new patients or starting new screening tests where results and follow-up cannot reasonably be completed before closure.

Yes. If you are already in the CanScreen system, we will continue to support you until July 30, 2026. This includes reviewing results, helping with follow-up plans, and communicating clinically important findings.

CanScreen will not be able to provide follow-up after July 30, 2026. You will need to arrange care through another doctor, clinic, or local health service.

Patients are encouraged to obtain copies of relevant test results and share them with their new provider or clinic.

Most patients can access results through their local health authority patient portal.

• For Island Health patients, results are available through MyHealth: getmyhealth.islandhealth.ca

• LifeLabs results are available through MyCareCompass:
  https://mycarecompass.lifelabs.com/

Please note that results may take several weeks after your test to appear online.

Some patients have been referred for Automated Breast Ultrasound, or ABUS, because of high breast density on mammogram.

CanScreen does not control the wait time for this test. Wait times can vary, but are often 6 to 12 months. Patients are encouraged to contact the imaging centre directly for the most up-to-date information about scheduling.

West Coast Medical Imaging
1990 Fort Street, Suite 301
Victoria, BC V8R 6V4
Phone: 250-598-0193

If your ABUS cannot be scheduled before July 30, 2026, CanScreen will not be able to remain the ordering or follow-up provider for that test.

In that situation, we recommend that you:

• obtain a copy of your most recent mammogram report;

• arrange care with another doctor, clinic, or local health service;

• ask that provider to review whether a new ABUS referral is still appropriate.

You may also wish to review the breast screening and dense breast information available through BC Cancer and your local health authority.

Patients without a family doctor are encouraged to register with the Health Connect Registry:
https://www.healthlinkbc.ca/find-care/health-connect-registry

Other options may include your nearest Urgent and Primary Care Centre, community health centre, or walk-in clinic.

You can also search local resources at: https://medimap.ca/

Yes. If CanScreen helped you, or if you believe this type of service is important, we would be grateful if you shared your experience through our short anonymous feedback form. Your feedback will help demonstrate the need for accessible cancer screening support for patients without a family doctor or nurse practitioner. Feedback

Screening means checking your body for potential signs of cancer before symptoms develop. When caught early, treatments for cancer are likely to be more effective. Publicly-funded screening is currently available for cervical, colorectal, breast and lung.

In many cases, screening tests are linked to a primary care provider or clinic that can receive and act on the results. If you have a family doctor or nurse practitioner, they can usually help arrange screening directly. CanScreen previously helped support access for patients without a regular primary care provider by linking screening and follow-up to our clinic or one of our physicians. As CanScreen is now winding down, we are no longer accepting new referrals or new screening bookings. Please visit the BC Cancer website for information on the screening options currently available to you.

To be eligible for screening via our clinic, at present, the following criteria must be met:

• You are a resident of BC and registered with an MSP number.
  

• You are within the age range for publicly funded cancer screening tests and haven’t received them in the recommended time window

• You don’t have symptoms that might require other diagnostic investigations - for example, a new breast lump, abdominal pain, blood in your stools or blood in your sputum. Cancer screening tests are not appropriate for patients with symptoms. 

• For cervical cancer screening (e.g. follow up of HPV testing, abnormal paps), we only offer services to patients in the South Vancouver Island area.

Yes. If you are a BC resident the Medical Services Plan (MSP) pays for medically required services of physician and surgeons, this includes all recommended cancer screening.

Publicly-funded screening is currently available for cervical, colorectal, breast and lung.

No. Screening services are offered preventatively for patients without signs of symptoms. If you have new symptoms such as those described above, you should seek out an assessment at a local Urgent Care Center, a Walk-in Clinic, or your primary care provider’s office - screening tests alone are not appropriate.

If you're having a medical emergency, you should dial 9-1-1 or go to the nearest Emergency Room.

BC-Cancer currently supports screening for breast, colorectal (or colon) lung, and cervical cancers.

Currently, no screening tests are routinely available in B.C. for other types of cancer.

For patients already being followed by CanScreen, any recommended imaging would generally be arranged at a diagnostic facility close to home.

Any recommended lab work could be completed at local laboratory sites, including LifeLabs or health authority laboratories. CanScreen is no longer accepting new referrals or new screening bookings.